Returns, Refunds & Production Policy
At 55-7 Custom Works, every item is handcrafted and made to order. I take pride in creating high-quality custom products and want you to be completely satisfied with your purchase.
Production Times
Every item is handcrafted and made to order. Please allow 5–7 business days for production before your order ships or is ready for local pickup.
Custom and personalized orders requiring artwork approval, design revisions, or specialty materials may require additional time. Production times may also vary during holidays and periods of increased order volume.
If you need an item by a particular date, please contact me before placing your order. I will do my best to accommodate your request, but delivery dates cannot be guaranteed unless confirmed in advance.
Returns
Non-Personalized Items
Unused, non-personalized items may be returned within 14 days of delivery.
Please contact me before sending an item back so I can confirm its eligibility and provide return instructions. Returns sent without contacting me first may experience processing delays.
To qualify for a return:
- The item must be unused and in its original condition.
- The customer is responsible for return shipping costs.
- Original shipping charges, if any, are non-refundable.
Approved refunds will be processed after the returned item has been received and inspected.
Personalized and Custom Items
Because personalized and custom-made products are created specifically for each customer, they cannot be returned or refunded unless they arrive damaged, defective, or incorrect.
This includes products customized with:
- Names
- Dates
- Department names
- Badge numbers
- Agency information
- Coordinates
- Custom text
- Customer-supplied artwork
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact me within seven days of delivery.
Include your order number and clear photographs of:
- The item
- The shipping box
- The packaging materials
- The damaged, defective, or incorrect area
After reviewing the information, I will work with you to repair, replace, or refund the affected item at no additional cost.
Please keep the item and its packaging until I have reviewed your claim and provided instructions.
Personalization Accuracy
Customers are responsible for reviewing all personalization details before submitting an order.
55-7 Custom Works is not responsible for errors in names, dates, badge numbers, department names, addresses, or other information provided by the customer during checkout.
Natural Wood Variations
Wood is a natural material, and each piece is unique.
Variations in wood grain, color, knots, engraving tone, distressing patterns, and finish appearance are normal and are not considered defects.
Order Cancellations
Orders may be canceled within 24 hours of purchase provided production has not started.
Custom and personalized orders that have entered production cannot be canceled.
Local Pickup
Local pickup is available in Medina, Ohio, for eligible orders. Eligible items receive an automatic $5–$10 discount per item when Local Pickup is selected during checkout.
I will contact you when your order is complete and provide the pickup location and instructions. Please wait until you receive confirmation before arriving.
Pickup orders must be collected within 30 days of the ready-for-pickup notification unless other arrangements have been made. Personalized and custom items that are not collected remain non-refundable.
Contact Me
Please contact me before returning an item or if you have questions about production, shipping, local pickup, cancellations, returns, or refunds.
55-7 Custom Works
Email: returns@557works.com
Text: 330-485-9727