Frequently Asked Questions
What makes 55-7 Custom Works different?
Every piece begins with a story. Whether you’re preserving a handwritten family recipe, honoring a firefighter’s career, celebrating your Ohio hometown, or creating a one-of-a-kind gift, every order is designed, engraved, assembled, and finished by hand in Medina, Ohio.
We don’t mass-produce our products. Each piece is crafted with care to preserve the memories, milestones, and stories that matter most.
How long does it take to make my order?
Every item is handcrafted and made to order. Please allow 5–7 business days for production before your order ships.
Custom orders requiring artwork approval or design revisions may require additional production time.
Do you offer custom and personalized items?
Absolutely! Many of our products can be personalized with names, ranks, departments, badge numbers, coordinates, dates, handwritten messages, and custom text.
If you have an idea for something unique, we’d love to help bring it to life.
Can I submit my own logo, photo, handwriting, or artwork?
Yes! We can often engrave:
- Family recipes
- Handwriting and signatures
- Department logos
- Pet photos
- Portraits
- Custom graphics
- Memorial artwork
Please contact us before ordering so we can review your files and recommend the best option for your project.
Will I receive a proof before production?
For many custom and personalized orders, we’ll provide a digital proof for your approval before production begins.
Please note that requesting multiple revisions may extend production time slightly.
Can you create something that isn’t listed on your website?
Absolutely.
Many of our favorite projects began as ideas from our customers. If you have a custom project in mind, contact us and we’ll gladly discuss your vision and let you know what’s possible.
What types of photos work best for engraved portraits?
High-quality photos with good lighting and clear detail produce the best engravings.
If you’re unsure whether your photo will work, simply send it to us before placing your order. We’ll happily review it and let you know if any improvements are recommended.
Are your products handmade?
Yes.
Every piece is individually designed, laser engraved, assembled, sanded, and finished by hand in our Medina, Ohio workshop.
Because we use real wood and quality materials, every piece has its own natural character, making each one truly unique.
Why might my item look slightly different than the photos?
Wood is a natural material, and no two boards are exactly alike.
Variations in grain pattern, color, engraving tone, knots, and texture are completely normal and are part of what makes every handcrafted piece one of a kind.
What materials do you use?
We carefully select quality materials for every project, including premium birch plywood, hardwoods, acrylic, slate, glass, and other specialty materials depending on the product.
Each material is chosen to provide lasting beauty and durability.
Do you make products for Fire, EMS, Police, and other first responders?
Absolutely.
Supporting first responders is one of our specialties.
We proudly create personalized décor, retirement gifts, recognition awards, memorial pieces, department gifts, and custom projects for:
- Firefighters
- EMS Professionals
- Paramedics
- Police Officers
- Dispatchers
- Corrections Officers
- Military Personnel
- Veterans
Do you offer bulk or department orders?
Yes.
We welcome department and organizational orders for:
- Retirement gifts
- Promotions
- Awards
- Recognition ceremonies
- Academy graduations
- Holiday gifts
- Fundraising events
Please contact us for custom pricing and production scheduling.
Do you offer free shipping?
Yes!
We proudly offer FREE shipping on all orders within the continental United States.
Any exceptions will be clearly noted on the product page before purchase.
Can I cancel my order?
Orders may be canceled within 24 hours of purchase provided production has not yet begun.
Because personalized and custom-made items are created specifically for you, they cannot be canceled once production has started.
Do you accept returns?
Non-personalized items may be returned within 14 days of delivery.
Because personalized and custom-made items are created specifically for each customer, they are non-refundable unless they arrive damaged, defective, or incorrect.
For complete details, please review our Returns & Refunds Policy.
What if my item arrives damaged?
While we package every order carefully, shipping damage can occasionally occur.
If your order arrives damaged, please contact us within 7 days of delivery and include photographs of:
- The damaged item
- The shipping box
- Any packaging materials
We’ll work quickly to make it right.
Where are you located?
55-7 Custom Works is proudly located in Medina, Ohio, where every piece is designed, engraved, assembled, and finished by hand before shipping across the United States.
How can I contact you?
We’re always happy to help.
For questions about products, custom orders, bulk pricing, or personalization, please contact us at:
Text us at 330.485-9727
We’ll respond as quickly as possible.
Still Have Questions?
We’re here to help.
If you don’t see the answer you’re looking for, please contact us. Whether you’re searching for the perfect personalized gift or have an idea for a completely custom project, we’d love to hear your story.
Every Piece Begins With a Story—and we’d be honored to help create yours.